Our Privacy Policy

Your privacy is very important to us and we will act in a responsible manner with respect to any personal information that we may collect. This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Privacy Act 1993 (NZ) (collectively the Privacy Acts) and, as a health services provider, the Health Records and Information Privacy Act 2002 (NSW) (the HRIP Act) and the Health Information Privacy Code (NZ) (HIPC). The Privacy Act (Cth) sets out Privacy Principles (APPs), the Privacy Act (NZ) sets out the Information Privacy Principles (IPPs) and the HRIP Act sets out Health Privacy Principles (HPPs).

We will collect personal information directly from you wherever reasonably practicable.  However, we may at times collect personal information from your referring doctor, other treating doctors or fertility specialist. Sometimes we may obtain health information about you from your partner or other family member when it is not practicable to obtain it from you. This information will always be confirmed with you when it does become practicable to do so.

Your personal and health information is collected and used to ensure you can be informed about the services that we provide, that you receive the best possible care if you become a patient of Genea and for us to manage the health services we provide to you effectively. It will also be used to send communications (including results) to you and your treating doctors, provide information and advice, conduct business processing functions, update our records and keep your contact details up to date, respond to any complaint made by you, comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority.

It will also be used internally for the administrative, marketing, planning, product or service development, quality control and research purposes.

We will endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up to date.

We reserve the right to review the Privacy Policy at any time and notify you by posting an updated version of the policy on our website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.

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